Peer-to Peer Phone Calls as a Method of Providing Proactive and Personalised Support to Enhance Student Engagment


  • David Gilani Middlesex University
  • Russell Parke Middlesex University
  • Nathan Wilson Middlesex University



Middlesex University has piloted two new schemes to support students and staff in our predominantly online teaching for the 2020/21 academic year:

  1. Our Digital Buddies scheme was launched at the beginning of this academic year to provide additional support to academics in running online classes
  2. Our Student Support Callers scheme was launched in week 6 of teaching to provide peer-to-peer support for students who were showing early signs of low engagement with online learning.

This research will evaluate to what extent these pilot schemes have been successful in their aims of equipping students and staff for learning in a digital environment. Our evaluation will also have a specific focus on student and staff confidence levels and how this changed over the pandemic with the addition of these two supportive interventions.


Research questions

  1. To what extent can student support in the running of online classrooms improve the teaching experience of academics and learning experience of students?
  2. To what extent can student-to-student phone conversations be utilised to make a significant impact on student engagement levels?
  3. Did these supportive interventions impact our student population in a homogenous way or did impact differ depending on student demographics?




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How to Cite

Gilani, D., Parke, R. ., & Wilson, N. (2022). Peer-to Peer Phone Calls as a Method of Providing Proactive and Personalised Support to Enhance Student Engagment. Student Engagement in Higher Education Journal, 4(2), 82–104. Retrieved from