Enhancing Student Voice: Developing the Student Feedback Loop, a practice-based case study
Keywords:
Student Voice, Feedback Loop, Student FeedbackAbstract
In response to persistent challenges surrounding student engagement and feedback in higher education, this practice-based case study explores the development and implementation of a comprehensive Student Voice Framework at the Adam Smith Business School, University of Glasgow. Amidst sector-wide concerns around the visibility, authenticity, and impact of student feedback, the school initiated a review of its feedback mechanisms, including course evaluations and Student-Staff Liaison Committees (SSLCs), with the goal of closing the feedback loop and enhancing student participation. The introduction of updated evaluation tools, improved communication strategies, and student-led SSLCs, alongside the piloting of Student Advisory Panels, marked a shift towards more inclusive and dialogic practices. Central to this initiative was the development of a four-stage feedback loop - Ask, Analyse, Implement, Communicate - designed to ensure transparency, accountability, and sustained improvement. This case study suggest that meaningful engagement with student voice requires structural support, cultural change, and continuous dialogue between staff and students, highlighting the need for institution-wide collaboration to overcome systemic barriers and to ensure student feedback receives genuine consideration.
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